Please note that our dresses are custom-made to order, ensuring a unique item crafted specifically for you. Each piece undergoes a thorough quality check before dispatch to ensure it meets our high standards. As such, we are unable to accept returns or exchanges for reasons unrelated to product fault.
However, in the unlikely event that your item arrives defective, damaged, or not as described, you may notify us within 14 days of receipt to request a return or exchange. All claims must be supported with clear photographic evidence. Items must be returned in their original, unworn condition before any refund or replacement can be issued.
Please allow approximately two to four weeks for production following confirmation of payment.
