PRODUCTION, SHIPPING & DELIVERY POLICY

Last updated: 20 June 2026

At WARDA OF LONDON, each garment is made to order for you.

By placing an order with us, you confirm that you have read, understood and accepted the production, dispatch, shipping and delivery timeframes set out in this policy.

We strongly encourage customers to review this policy carefully before placing an order, particularly when ordering for a wedding, religious holiday, formal event, celebration, photoshoot, travel date or any other time sensitive occasion.

MADE TO ORDER PRODUCTION

All WARDA OF LONDON garments are produced on a made to order basis.

Once your order has been placed and full payment has been successfully received, your garment will enter production.

Please allow up to 4 weeks for your order to be made, finished, inspected and quality checked before dispatch.

Please note:

• Production begins only after full payment has been received
• Production time is separate from shipping time
• Express shipping does not reduce production time
• During busy periods, launches, holidays or high demand periods, production times may be extended
• Where possible, we will make reasonable efforts to notify customers of significant delays

As each garment is made specifically for you, customers are responsible for reviewing all product information, measurements, sizing guidance, fabric details, production times and shipping information before placing an order.

TATREEZ, EMBROIDERY AND HANDCRAFTED DETAILS

WARDA OF LONDON celebrates the artistry and heritage of traditional Palestinian Tatreez designs.

Many of our garments feature Tatreez embroidery and handcrafted embellishments. As a result, no two garments are completely identical.

Natural variations may occur in:

• Tatreez and embroidery pattern placement
• Embroidery placement
• Stitch density or stitch direction
• Beading and embellishments
• Fabric appearance
• Colour tone
• Pattern positioning

These variations are a natural result of traditional craftsmanship and should not be considered faults, defects or manufacturing errors.

While we make every effort to accurately display colours in our photography, actual colours may vary slightly depending on screen settings, lighting conditions, photography and fabric dye lots.

Nothing in this section affects your statutory rights in relation to goods that are faulty, damaged or not as described.

SHIPPING & DELIVERY TIMEFRAMES

Once your order has been completed and dispatched, it will be handed over to a third party courier for delivery.

Delivery times vary depending on destination, courier service, customs clearance and external factors outside our control.

Estimated delivery timeframes after dispatch are as follows:

• Standard Shipping: estimated delivery is 1 to 2 weeks after dispatch
• Express Shipping: a faster shipping option may be available at checkout and applies only after dispatch

Please note:

• Express shipping does not reduce production time
• Express shipping does not guarantee delivery within a fixed timeframe
• Delivery times may still be affected by customs, courier delays, weather, operational disruptions, public holidays or other external factors
• All delivery timeframes are estimates only and are not guaranteed delivery dates

ORDERS FOR EVENTS OR SPECIFIC DATES

If you are ordering for a wedding, religious holiday, formal event, celebration, photoshoot, travel date or any time sensitive occasion, it is your responsibility to ensure sufficient time is allowed for both production and delivery.

We strongly recommend ordering as early as possible.

WARDA OF LONDON cannot guarantee that an order will arrive by a specific event date, even where estimated production and delivery timeframes have been provided.

Orders cannot be fast tracked where sufficient production time has not been allowed.

No refunds, exchanges or compensation will be issued where insufficient time was allowed when placing an order, unless required by applicable law.

DELAYS OUTSIDE OUR CONTROL

WARDA OF LONDON is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Courier delays
• Customs inspections or customs holds
• Severe weather conditions
• Natural disasters
• Transport disruptions
• Industrial action or strikes
• Public holidays
• Government restrictions
• Peak seasonal demand
• Operational carrier delays
• Local delivery network issues
• Events of war or civil disruption

Refunds or compensation will not be provided solely for delays caused by third party couriers or customs authorities after dispatch, unless required by applicable law.

Nothing in this section affects your statutory rights.

COURIER SERVICES & DELIVERY ESTIMATES

WARDA OF LONDON works with trusted third party shipping providers to deliver orders worldwide.

Once an order has been completed and dispatched, the physical transportation of the parcel is carried out by the selected courier service.

Any delivery timeframes provided by WARDA OF LONDON or displayed at checkout are estimates only and should not be treated as guaranteed delivery dates.

While we will make every effort to ensure that orders are produced and dispatched within our stated production timeframe, we cannot guarantee courier delivery timeframes once a parcel has left our possession.

If a parcel is delayed in transit, we will assist where reasonably possible with tracking updates or courier investigations.

DELIVERED PARCELS

A parcel will usually be considered delivered when the courier provides verified delivery confirmation, which may include:

• Delivery scan confirmation
• Tracking confirmation
• GPS tracking confirmation
• Signature confirmation
• Photographic proof of delivery
• Other courier provided delivery evidence

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate, secure and safe for delivery.

Where delivery has been confirmed by the courier, WARDA OF LONDON reserves the right to rely upon such confirmation when responding to delivery claims, payment disputes or chargebacks.

Once a parcel has been marked as delivered by the courier, WARDA OF LONDON is not responsible for loss, theft or damage occurring after delivery, unless the parcel was not genuinely delivered or another issue arises that is protected by applicable consumer protection law.

Nothing in this section affects rights relating to parcels genuinely lost in transit or not delivered in accordance with applicable consumer protection laws.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping details entered at checkout are complete and accurate.

WARDA OF LONDON is not responsible for delays, failed deliveries, returned parcels, lost parcels or additional charges caused by incorrect or incomplete shipping information provided by the customer.

Any additional shipping costs resulting from address errors entered at checkout will be charged to the customer.

CUSTOMS & DUTIES POLICY

WARDA OF LONDON ships internationally.

Product prices, taxes, duties and shipping charges will be displayed at checkout where applicable. However, depending on your delivery country, your order may still be subject to import duties, customs charges, brokerage fees, handling fees, VAT, local taxes or other charges applied by your local customs authority or courier.

These charges are determined by the destination country, customs authority or courier. WARDA OF LONDON has no control over these charges and is not responsible for paying them unless clearly stated at checkout.

Customers are responsible for checking any applicable customs, tax or import requirements before placing an order.

INTERNATIONAL ORDERS

International customers may be required to provide additional information or make payments requested by customs authorities or couriers in order to release their parcel.

You may receive an email, text message or payment request from the courier, including but not limited to DPD, Royal Mail or a local delivery partner.

Failure to respond to these requests or pay applicable charges may result in:

• Delivery delays
• Customs holds
• Returned parcels
• Refused delivery
• Failed delivery attempts

WARDA OF LONDON is not responsible for delays, returned parcels or non delivery caused by unpaid customs charges or failure to respond to courier or customs requests.

RETURNED OR REFUSED PARCELS

If a parcel is returned to WARDA OF LONDON due to:

• Unpaid customs charges
• Refused delivery
• Failure to respond to customs or courier communications
• Failure to collect the parcel
• Incorrect or incomplete address provided by the customer

then:

• Original shipping charges are non refundable
• Return shipping, customs fees, carrier fees or administrative costs may be deducted from any refund where applicable
• Re shipping costs must be paid by the customer before the parcel is resent

As all garments are made to order, refusal or non acceptance of delivery does not automatically entitle the customer to a refund.

OPENING YOUR PARCEL

Please take care when opening your parcel.

WARDA OF LONDON is not responsible for damage caused during or after opening, unpacking or handling of the parcel after delivery, including damage caused by scissors, knives, blades, box cutters or other sharp objects.

Nothing in this section affects your statutory rights where an item was faulty or damaged prior to delivery.

CONTACT

If you have any questions regarding production, shipping or delivery, please contact:

WARDA OF LONDON
Email: info@wardaoflondon.com