Terms & conditions
Last updated: 20 June 2026
OVERVIEW
This website is operated by Warda of London Limited. Throughout the site, the terms “we”, “us” and “our” refer to WARDA OF LONDON.
WARDA OF LONDON offers this website, including all information, tools, products and services available from this site to you, the customer, subject to your acceptance of the terms, conditions, policies and notices stated here.
By visiting our website, browsing our products or placing an order with us, you agree to be bound by these Terms & Conditions, together with any additional terms, conditions and policies referenced on this website or available by hyperlink.
These include, but are not limited to:
• Production, Shipping & Delivery Policy
• Returns, Refunds & Exchanges Policy
• Privacy Policy
• Cookie Policy
Please read these Terms & Conditions carefully before accessing or using our website.
If you do not agree to these Terms & Conditions, you should not access the website, use our services or place an order.
Our store is hosted on Shopify Inc. Shopify provides us with the online ecommerce platform that allows us to sell our products and services to you.
SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms & Conditions, you confirm that you are at least the age of majority in your country, state or place of residence, or that you have given consent for any minor dependants to use this website under your supervision.
You may not use our products, website or services for any illegal or unauthorised purpose.
You must not use our website in a way that violates any applicable laws or regulations, including but not limited to copyright, intellectual property, consumer protection, data protection or online safety laws.
You must not transmit any viruses, malicious code, worms or any code of a destructive nature.
A breach or violation of these Terms & Conditions may result in immediate termination of access to our services.
SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse service to anyone where we have a legitimate reason to do so, including suspected fraud, misuse, abuse, breach of these Terms & Conditions or unlawful activity.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve:
• transmissions over various networks
• changes to conform and adapt to technical requirements of connecting networks or devices
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, service, product content, brand content or access to the website without our express written permission.
The headings used in these Terms & Conditions are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3: OUR PRODUCTS
WARDA OF LONDON offers made-to-order garments, accessories and related products.
We make every effort to display our products, colours, embroidery, fabrics, materials and details as accurately as possible.
However, product images are provided for guidance only. We cannot guarantee that your screen or device will display colours accurately.
Actual colours may vary depending on screen settings, lighting conditions, photography, fabric dye lots and production variations.
Many of our garments feature traditional Palestinian Tatreez embroidery, embellishments and handcrafted details. As a result, no two garments are completely identical.
Natural variations may occur in:
• Tatreez and embroidery pattern placement
• embroidery placement
• stitch density or stitch direction
• beading and embellishments
• fabric appearance
• colour tone
• pattern positioning
• other handcrafted details
These variations are a natural characteristic of made-to-order garments and traditional craftsmanship. They should not be considered faults, defects or manufacturing errors where they do not affect the overall quality, functionality or intended use of the garment.
Nothing in this section affects your statutory rights in relation to goods that are faulty, damaged or not as described.
SECTION 4: MADE-TO-ORDER GARMENTS
All WARDA OF LONDON garments are produced on a made-to-order basis.
Once your order has been placed and full payment has been successfully received, your garment will enter production.
Because your garment is produced specifically for you, you are responsible for reviewing all product information, measurements, sizing guidance, fabric details, production times, shipping information and order information before completing your purchase.
By placing an order, you acknowledge and accept that your garment is made to order and subject to our Production, Shipping & Delivery Policy and Returns, Refunds & Exchanges Policy.
SECTION 5: PRODUCTION, SHIPPING & DELIVERY
Production, dispatch, shipping, delivery, customs and international order terms are set out in our Production, Shipping & Delivery Policy.
Please allow up to 4 weeks for your order to be made, finished, inspected and quality checked before dispatch.
Production time is separate from shipping time.
Express shipping does not reduce production time.
Any delivery timeframes displayed on the website or at checkout are estimates only and should not be treated as guaranteed delivery dates.
If you are ordering for a wedding, religious holiday, formal event, celebration, photoshoot, travel date or any other time-sensitive occasion, it is your responsibility to ensure that sufficient time is allowed for both production and delivery.
WARDA OF LONDON cannot guarantee that an order will arrive by a specific event date, unless expressly confirmed by us in writing.
SECTION 6: INTERNATIONAL ORDERS, CUSTOMS & DUTIES
WARDA OF LONDON ships internationally.
Depending on your delivery country, your order may be subject to import duties, customs charges, brokerage fees, handling fees, VAT, local taxes or other charges applied by your local customs authority or courier.
These charges are determined by the destination country, customs authority or courier. WARDA OF LONDON has no control over these charges and is not responsible for paying them unless clearly stated at checkout.
Customers are responsible for checking any applicable customs, tax or import requirements before placing an order.
Failure to respond to customs or courier requests, failure to pay applicable customs charges, refusal of delivery or failure to collect a parcel may result in delays, returned parcels, additional charges or non-delivery.
Returned or refused parcels are handled in accordance with our Production, Shipping & Delivery Policy.
SECTION 7: RETURNS, REFUNDS & EXCHANGES
Returns, refunds, exchanges, cancellations, faulty items, return conditions, inspections and chargebacks are governed by our Returns, Refunds & Exchanges Policy.
Due to the made-to-order nature of our garments, we do not accept returns, exchanges or refunds for:
• change of mind
• incorrect size selection at checkout
• personal preference
• ordering errors made by the customer
• failure to read product descriptions, sizing information, fabric details, production times or shipping policies
• minor variations in colour, pattern placement, embroidery placement, stitching, Tatreez design placement or handcrafted details
• delays caused by shipping carriers or customs authorities
• event dates, weddings, religious holidays, birthdays, travel plans, photoshoots or special occasions where the customer did not allow sufficient time for production and delivery
This does not affect your statutory rights in relation to goods that are faulty, damaged, not as described or otherwise protected under applicable consumer protection legislation.
SECTION 8: CANCELLATIONS
As production begins shortly after payment has been successfully processed, orders may only be cancelled within 24 hours of purchase.
If you need to request a cancellation, please contact us immediately at:
Once WARDA OF LONDON has started making, preparing or processing your order, you cannot cancel it, make changes to it or receive a refund unless WARDA OF LONDON gives written approval or unless required by law.
SECTION 9: ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on this website is not accurate, complete or current.
The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without reviewing the relevant product information, sizing guidance, policy pages and order details.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information except where required by law.
You agree that it is your responsibility to monitor changes to our website and policies.
SECTION 10: MODIFICATIONS TO PRODUCTS, SERVICES & PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, discontinue or update any product, service, design, description, price, promotion or website content at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of any product, service or website content.
Price changes will not affect orders that have already been placed and accepted, except where an obvious error has occurred.
SECTION 11: ORDER ACCEPTANCE, BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us where we have a legitimate reason to do so.
This may include, but is not limited to:
• suspected fraud
• payment issues
• incorrect billing or shipping information
• product or pricing errors
• misuse of promotions
• suspected reseller activity
• breach of these Terms & Conditions
• breach of our policies
We may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time the order was placed.
You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made through our website.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
SECTION 12: ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions.
These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, sizing, colours or other content.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time, including after you have submitted your order.
Where required by law, we will notify you and provide any applicable remedy.
SECTION 13: OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion.
You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.
SECTION 14: THIRD-PARTY LINKS
Certain content, products or services available through our website may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have liability or responsibility for any third-party materials, websites, products or services.
Please review third-party policies carefully before engaging in any transaction.
SECTION 15: USER COMMENTS, FEEDBACK & SUBMISSIONS
If you send us creative ideas, suggestions, proposals, plans, feedback, reviews, comments or other materials, whether online, by email, by post or otherwise, you agree that we may use, edit, copy, publish, distribute, translate and otherwise use them in any medium, unless otherwise agreed in writing.
We are under no obligation to:
• maintain comments in confidence
• pay compensation for comments
• respond to comments
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, obscene or harmful material, or any virus or malware that could affect the operation of the website.
SECTION 16: PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy for more information on how we collect, use, store and protect your personal information.
SECTION 17: COOKIES
Our website uses cookies and similar technologies.
Please review our Cookie Policy for more information on how cookies are used and how you can manage your preferences.
SECTION 18: PROHIBITED USES
In addition to other prohibitions set out in these Terms & Conditions, you are prohibited from using the website or its content:
• for any unlawful purpose
• to solicit others to perform or participate in unlawful acts
• to violate any applicable laws or regulations
• to infringe upon our intellectual property rights or the rights of others
• to harass, abuse, insult, harm, defame, slander, intimidate or discriminate
• to submit false or misleading information
• to upload or transmit viruses, malware or malicious code
• to collect or track the personal information of others
• to spam, phish, pharm, pretext, spider, crawl or scrape
• for any obscene or immoral purpose
• to interfere with or circumvent the security features of the website or any related service
We reserve the right to terminate your use of the website or any related service for violating any prohibited use.
SECTION 19: INTELLECTUAL PROPERTY
All content on this website, including text, imagery, photography, graphics, logos, product names, designs, embroidery references, layouts, branding and website content, belongs to WARDA OF LONDON or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, resell, exploit or use any content from this website without our prior written permission.
SECTION 20: DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our website or services will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from use of the website will be accurate or reliable.
You agree that from time to time we may remove the website or services for indefinite periods or cancel the service at any time, without notice.
To the fullest extent permitted by law, WARDA OF LONDON, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the website, services or products.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
SECTION 21: INDEMNIFICATION
You agree to indemnify, defend and hold harmless WARDA OF LONDON, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors from any claim or demand made by a third party arising out of your breach of these Terms & Conditions, your breach of any policy incorporated by reference or your violation of any law or third-party rights.
SECTION 22: SEVERABILITY
If any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms & Conditions.
This shall not affect the validity and enforceability of any remaining provisions.
SECTION 23: TERMINATION
These Terms & Conditions are effective unless and until terminated by either you or us.
You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If we believe that you have failed to comply with any term or provision of these Terms & Conditions, we may terminate this agreement at any time without notice and may deny you access to our website or services.
The obligations and liabilities incurred prior to termination shall survive termination.
SECTION 24: ENTIRE AGREEMENT
These Terms & Conditions, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and us.
This includes, but is not limited to:
• Production, Shipping & Delivery Policy
• Returns, Refunds & Exchanges Policy
• Privacy Policy
• Cookie Policy
These Terms supersede any prior or contemporaneous agreements, communications and proposals between you and us, whether oral or written.
SECTION 25: GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of England and Wales, unless applicable consumer protection law gives you rights in another jurisdiction.
SECTION 26: CHANGES TO THESE TERMS & CONDITIONS
You can review the most current version of these Terms & Conditions at any time on this page.
We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
SECTION 27: CONTACT INFORMATION
Questions about these Terms & Conditions should be sent to:
WARDA OF LONDON
Warda of London Limited
Email: info@wardaoflondon.com