We aim to respond to all emails within 5 working days. If you have not heard back within this timeframe, please feel free to send a polite follow-up.

You can contact us via email at info@wardaoflondon.com.

Our business hours are Monday to Friday, 9:00am – 5:00pm (UK time), excluding bank and national holidays, including Eid.

Please allow up to 5 working days for a response to your enquiry.

Please contact us via email with a clear description of the item you would like, including your preferred timeframe and sizing. This allows us to begin creating a custom invoice.

Please note that custom orders may have slight variations, but we will stay as true as possible to your idea or reference image. If there isn’t sufficient time to complete your order, we will inform you of the expected completion date so you can decide whether to proceed.

Our custom tailoring service is designed to create pieces tailored to your preferences. Once you submit your request via email, we will review your requirements and provide guidance, timelines, and a custom invoice where applicable.

If you notice an error in your address, please contact us immediately by email.

If we receive your message before dispatch, we will try to update the address for you.

If your order has already been shipped, you may need to contact the courier directly. If the parcel is returned to us due to an incorrect or incomplete address, re-shipping costs must be paid by the customer before the parcel is resent.

Customers are responsible for entering complete and accurate shipping details at checkout.

If you are unsure about sizing, we strongly recommend contacting us before placing your order so we can assist you.

As our garments are made to order, we are unable to accept returns or exchanges for incorrect size selection.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

Of course. If you are unsure, please email us before placing your order and we can guide you on sizing, fit and measurements.

Customers are responsible for checking the size guide and selecting the correct size before completing their order.

No. As our garments are made to order, we do not accept returns, exchanges or refunds for change of mind, incorrect size selection, personal preference or ordering errors.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

Delivery time refers only to the shipping period after your item has been completed and dispatched.

It does not include the time required to create, prepare or quality check your order.

Please take this into consideration before placing your order, particularly for custom pieces or purchases intended for specific dates or events.

Yes. All WARDA OF LONDON garments are made to order specifically for you once your order has been placed and payment has been successfully processed.

Please allow up to 4 weeks for your garment to be made, finished, inspected and quality checked before dispatch.

Production time is separate from shipping time.

No. Express shipping only applies after dispatch.

Express shipping does not reduce the production time required to make your garment.

Yes, but you must allow sufficient time for both production and delivery.

If you are ordering for a wedding, religious holiday, formal event, celebration, photoshoot, travel date or any time sensitive occasion, we strongly recommend ordering as early as possible.

WARDA OF LONDON cannot guarantee that an order will arrive by a specific event date unless expressly confirmed by us in writing.

Orders may only be cancelled within 24 hours of purchase.

If you need to request a cancellation, please contact us immediately at:

info@wardaoflondon.com

Once your order has entered production, it cannot be cancelled, changed or refunded unless approved by WARDA OF LONDON in writing or required by law.

Not always. Many of our garments feature Tatreez embroidery, embellishments and handcrafted details.

Natural variations may occur in embroidery placement, stitch direction, pattern placement, beading, colour tone and fabric appearance.

These variations are part of the handcrafted nature of the garment and are not considered faults where they do not affect the overall quality, functionality or intended use of the garment.

Yes. We make every effort to display colours accurately, but colours may vary depending on screen settings, lighting conditions, photography and fabric dye lots.

Please contact us within 14 days of receiving your order by emailing:

info@wardaoflondon.com

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs showing the fault, damage or discrepancy
• Photographs of the packaging where applicable

We may ask for the item to be inspected before approving a refund, replacement, repair or other appropriate remedy.

Yes. WARDA OF LONDON ships internationally.

Depending on your delivery country, your order may be subject to customs duties, import taxes, brokerage fees, handling fees, VAT or other local charges.

These charges are determined by your local customs authority or courier and are the responsibility of the customer unless clearly stated otherwise at checkout.

Failure to pay customs charges or respond to courier or customs requests may result in delivery delays, customs holds, returned parcels, refused delivery or failed delivery attempts.

If a parcel is returned because customs charges were not paid, original shipping charges are non refundable and re-shipping costs must be paid by the customer before the parcel is resent.

If your parcel has been marked as delivered, please first check your tracking information, delivery photo, safe place, building reception, neighbours and anyone else at the delivery address.

Where delivery has been confirmed by the courier, WARDA OF LONDON may rely on courier delivery evidence when reviewing delivery claims.

If you believe the parcel was not genuinely delivered, please contact us so that we can review the tracking information and assist where reasonably possible.

To ensure you receive your items as quickly as possible, we ship products as soon as they are ready.

If your order includes multiple items, they may be dispatched separately depending on their completion times. If you are still awaiting another item, please rest assured it will be sent as soon as it is ready.

Our working hours are Monday to Friday, 9:00am – 5:00pm (UK time).

Emails received outside of these hours will be responded to as soon as possible during the next working day.

Warda of London is closed on public holidays, including Eid, New Year, and other national holidays.

We do not offer calls via Instagram. For more serious enquiries, your request may be escalated to our care team. If necessary, we will arrange a mutually convenient time for a call.

We do not tolerate abusive or inappropriate communication towards our team. We are committed to resolving all matters in a fair and respectful manner, in line with our terms and standards.