We aim to respond to all emails within 5 working days. If you haven’t heard back within this timeframe, please feel free to send a polite follow-up.

You can contact us via email at info@wardaoflondon.com.

Our business hours are Monday to Friday, 9:00am – 5:00pm (UK time), excluding bank and national holidays, including Eid.

Please allow up to 5 working days for a response to your enquiry.

Please contact us via email with a clear description of the item you would like, including your preferred timeframe and sizing. This allows us to begin creating a custom invoice.

Please note that custom orders may have slight variations, but we will stay as true as possible to your idea or reference image. If there isn’t sufficient time to complete your order, we will inform you of the expected completion date so you can decide whether to proceed.

Our custom tailoring service is designed to create pieces tailored to your preferences. Once you submit your request via email, we will review your requirements and provide guidance, timelines, and a custom invoice where applicable.

If you notice an error in your address, please contact us immediately via email. If we receive your message before dispatch, we will update the address for you.

If your order has already been shipped, you will need to contact the courier directly to amend the delivery. If this is not possible, the item will need to be returned and reposted to the correct address.

Please note: we are not responsible for incorrectly provided addresses.

If you are unsure about sizing, we strongly recommend contacting us before placing your order so we can assist you.

As per our policy, we are unable to accept returns for incorrect sizing.

Of course — we’re always happy to help. If you’re unsure, feel free to email us before placing your order and we can guide you on sizing, fit, and measurements to ensure the best possible outcome.

We do not accept returns or offer refunds unless the item is faulty due to an error on our part.

However, we are always happy to assist with sizing, materials, or any other queries before purchase—please contact us via email beforehand.

Delivery time refers solely to the shipping period once your item has been completed and dispatched. It does not include the time required to create or prepare your order.

We kindly ask that you take this into consideration before placing your order, particularly for custom pieces or purchases intended for specific dates or events.

To ensure you receive your items as quickly as possible, we ship products as soon as they are ready.

If your order includes multiple items, they may be dispatched separately depending on their completion times. If you are still awaiting another item, please rest assured it will be sent as soon as it is ready.

Our working hours are Monday to Friday, 9:00am – 5:00pm (UK time).

Emails received outside of these hours will be responded to as soon as possible during the next working day.

Warda of London is closed on public holidays, including Eid, New Year, and other national holidays.

We do not offer calls via Instagram. For more serious enquiries, your request may be escalated to our care team. If necessary, we will arrange a mutually convenient time for a call.

We do not tolerate abusive or inappropriate communication towards our team. We are committed to resolving all matters in a fair and respectful manner, in line with our terms and standards.