Made-to-Order Production

At WARDA, each dress is thoughtfully custom-made to order, allowing us to craft a truly unique garment tailored specifically to you. This approach ensures that every piece reflects our commitment to quality, individuality, and craftsmanship.

Please note that production begins only after your payment is confirmed. We kindly ask that you allow approximately 2 to 4 weeks for the creation of your dress before it is dispatched. During this time, your item will go through several stages of design, construction, and meticulous quality control to ensure it meets our highest standards.  Patterns and colours of the thobes may vary from time to time.

Returns & Exchanges

Because our dresses are made-to-order and created exclusively for you, we are unable to accept returns or exchanges for reasons unrelated to product fault.

However, your satisfaction is very important to us. In the unlikely event that your item arrives faulty or damaged, please contact us within 14 days of receiving your order. To help us resolve the issue swiftly, we ask that you provide clear photographic evidence of the problem.

Once your request is reviewed and approved, you may return the item in its original, unworn condition with all tags and packaging intact. Upon receipt and inspection, we will either issue a refund or send a replacement, depending on your preference and product availability.

Please note: Items that show signs of wear or have been altered in any way may not be eligible for return or exchange.

Customs & Duties Policy

WARDA ships internationally, but product prices on are website are listed exclusive of customs and import duties.

If you're ordering from outside our base country, you may be charged customs fees or import taxes by your local customs authority upon delivery. These fees are not included at checkout and are the responsibility of the recipient.

These charges are assessed by your local customs authority and are the responsibility of the recipient. WARDA has no control over these fees and is not liable for any customs or duty payments.  We recommend checking with your local customs office for more information before placing your order.

Important for International Customers

  • You will typically receive an email from the courier (DPD or Royal Mail) for customs clearance.

  • This will include the item value and a request for payment, usually via PayPal.

  • You must complete payment within 5 days to avoid your parcel being returned.

Please Note:

  • WARDA is not responsible for customs fees or returned parcels due to unpaid charges.

  • If you fail to pay your customs fees this does not automatically mean that you will be issued with a refund as refunds are only issued if the product is damaged as per our policy which is stated clearly on our website, due to our items being custom made to your requirements/measurements.

  • If your parcel is returned:

    • You will need to contact us via email at info@wardaoflondon.com and we will arrange for you to pay for the re postage fee.  

    • If customs fees remain unpaid, both shipping charges will be deducted from your refund.

  • Shipping fees are non-refundable in cases of unpaid customs duties.

By placing an order, you acknowledge and accept this policy.
Thank you for shopping with WARDA!